Delivery Time
Get your order as soon as the Next Day ( For most areas in Sydney )
You can Track the courier's location in Real-Time online!
| Order Time | Arrival Time |
| Today | Next Day (2 options):
|
* Canceling delivery after the cutoff time will incur fees. For more details, click here.
Sydney Delivery Fees
*A flat $2 service & packaging fee will be added at checkout – see details.
| $69.00 and up | Free |
| $20 – $68.99 | $4.99 (was $10) |
| $0.01 – $19.99 | $7.99 (was $10) |
2. Same-Day Delivery
Place your order before 12:00 PM and receive it the same day between 5:00 PM – 11:00 PM (it may arrive slightly earlier).
Please complete your purchase—including payment authorisation and confirmation—before 12:00 PM to unlock same-day delivery. If a later checkout still shows Same-Day because of cache delay, the order may miss today’s dispatch.
| Order Total | Same-Day Fee |
|---|---|
| $69.00 and up | $5 |
| $20 – $68.99 | $9.99 (was $15.99) |
| $0.01 - $19.99 | $12.99 (was $15.99) |
* All delivery options also include the $2 service & packaging fee described above.
Wollongong Delivery
Not delivered every day yet. Next-day delivery is available on open service days for orders placed before 10:00 PM the day prior. We’re expanding delivery days over time.
*All orders include a $2 service & packaging fee at checkout – see details.
| Free shipping | $89.00 and up |
|---|---|
| Below free threshold | $10 delivery fee + $2 service & packaging (total $12) |
Cut-off: 10:00 PM the day prior (on service days). Windows: Next-day delivery on available days.
Canberra Delivery (coming soon)
Rolling out gradually and not yet available every day. Next-day delivery will be available on open service days for orders placed before 10:00 PM the day prior.
*All orders include a $2 service & packaging fee at checkout – see details.
| Free shipping | Planned $129.00 and up |
|---|---|
| Below free threshold | $10 delivery fee + $2 service & packaging (total $12) |
Cut-off: 10:00 PM the day prior (on service days). Windows: Next-day delivery on available days.
Street Address Only
We can deliver only to physical street addresses. PO Boxes, parcel lockers, concierge mailrooms, and newsagents can’t accept our chilled parcels, so please provide a residential or business street address.
Delivery Access
Couriers deliver to ground-floor reception areas or your doorstep. We’re unable to take lifts or stairs to upper levels, so please make sure someone can meet the driver on the ground floor or your instructions allow a safe drop at street level.
Failed Delivery — What We Do
- We call or text on arrival. If we can’t reach you, we follow the instructions you gave us (for example, a safe drop location if building rules allow it).
- If access is restricted or a safe drop isn’t possible, the driver brings the order back. We don’t offer redelivery on the same order.
- The order will be cancelled; the $6.50 delivery fee and the value of any fresh/perishable goods that can’t be restocked will be deducted.
- We refund the remaining balance to the original payment method and issue a $5 coupon as a goodwill gesture.
Delivery Area
Dive into the addictive crunch of Youyou’s famous red “suan tang” (sour soup) snacks. This twin-pack combines collagen-rich tendon cartilage (300 g) with bite-sized chicken soft bones (200 g), all slow-braised in a spicy, tangy Guizhou-style broth. Ready straight from the pouch, it’s the perfect high-protein fix for road trips, game nights or late-night cravings.
Product Highlights:
- Double Texture Delight: Two cuts—tendon cartilage & soft-bone bites—for contrasting crunch.
- Authentic Red Sour Broth: Infused with chili, tomato and fermented rice for a zesty kick.
- High-Protein Snack: Satisfies hunger while delivering natural collagen.
- Shelf-Stable Convenience: 270-day ambient shelf life—no refrigeration needed until opened.
- Sam’s Club Exclusive Pack: 500 g total weight, perfect for sharing or portioning out.
