Delivery Time
Choose Same-Day Delivery before 12:00 PM, or Next-Day Delivery for most areas in Sydney.
You can Track the courier's location in Real-Time online!
| Order Time | Arrival Time |
| Today | Next Day (2 options):
|
* Canceling delivery after the cutoff time will incur fees. For more details, click here.
Sydney Delivery Fees
*A flat $2 service & packaging fee will be added at checkout – see details.
| $69.00 and up | Free |
| $20 – $68.99 | $4.99 (was $10) |
| $0.01 – $19.99 | $7.99 (was $10) |
2. Same-Day Delivery
Place your order before 12:00 PM and receive it the same day between 5:00 PM – 11:00 PM (it may arrive slightly earlier).
Please complete your purchase—including payment authorisation and confirmation—before 12:00 PM to unlock same-day delivery. If a later checkout still shows Same-Day because of cache delay, the order may miss today’s dispatch.
| Order Total | Same-Day Fee |
|---|---|
| $69.00 and up | $5 |
| $20 – $68.99 | $9.99 (was $15.99) |
| $0.01 - $19.99 | $12.99 (was $15.99) |
* All delivery options also include the $2 service & packaging fee described above.
Wollongong Delivery
Not delivered every day yet. Next-day delivery is available on open service days for orders placed before 10:00 PM the day prior. We’re expanding delivery days over time.
*All orders include a $2 service & packaging fee at checkout – see details.
| Free shipping | $89.00 and up |
|---|---|
| Below free threshold | $10 delivery fee + $2 service & packaging (total $12) |
Cut-off: 10:00 PM the day prior (on service days). Windows: Next-day delivery on available days.
Canberra Delivery (coming soon)
Rolling out gradually and not yet available every day. Next-day delivery will be available on open service days for orders placed before 10:00 PM the day prior.
*All orders include a $2 service & packaging fee at checkout – see details.
| Free shipping | Planned $129.00 and up |
|---|---|
| Below free threshold | $10 delivery fee + $2 service & packaging (total $12) |
Cut-off: 10:00 PM the day prior (on service days). Windows: Next-day delivery on available days.
Street Address Only
We can deliver only to physical street addresses. PO Boxes, parcel lockers, concierge mailrooms, and newsagents can’t accept our chilled parcels, so please provide a residential or business street address.
Delivery Access
Couriers deliver to ground-floor reception areas or your doorstep. We’re unable to take lifts or stairs to upper levels, so please make sure someone can meet the driver on the ground floor or your instructions allow a safe drop at street level.
Failed Delivery — What We Do
- We call or text on arrival. If we can’t reach you, we follow the instructions you gave us (for example, a safe drop location if building rules allow it).
- If access is restricted or a safe drop isn’t possible, the driver brings the order back. We don’t offer redelivery on the same order.
- The order will be cancelled; the $6.50 delivery fee and the value of any fresh/perishable goods that can’t be restocked will be deducted.
- We refund the remaining balance to the original payment method and issue a $5 coupon as a goodwill gesture.
Delivery Area
Synear Hot Pot Master Fish Stick Balls bring bouncy, savoury seafood flavour to any bubbling broth. These bite-sized fish cakes are pre-cooked and frozen, so you can drop them straight into hot pot, noodle soups, or stir-fries for an instant upgrade.
Product Highlights:
- Trusted Brand: Made by Synear, a well-known Chinese brand specialising in frozen hot pot and dumpling products.
- Hot Pot Ready: Formulated to stay springy while soaking up the rich flavours of your soup base.
- Convenient Size: Small, even pieces for quick cooking and easy sharing.
- Cook From Frozen: No thawing needed—simply boil or simmer for a few minutes until heated through.
- Vacuum Pack: Fresh-locking 150g pack helps preserve taste and texture until you’re ready to cook.
Search terms
Search keywords: Synear, 思念, Hot Pot Master, fish stick ball, fish cake, hot pot fish ball, frozen fish ball, 火锅大师
