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Delivery access

If a delivery fails

1. We’ll call or text on arrival. If we can’t reach you, we’ll follow your delivery instructions (e.g. safe drop if allowed).
2. If access is restricted or a safe drop isn’t possible (e.g. building rules, no lobby access, unsafe to leave), we’ll take the order back (no redelivery).
3. We’ll cancel the order; $8 delivery fee, a $10 handling fee and any fresh/perishable items will be deducted.
4. We’ll refund the remaining amount to your original payment method and send a $5 coupon as a goodwill gesture.